Effective date: 7th July 2025

OUTSIDE help ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website and use our services.

1. What We Collect

We may collect and store the following information:

  • Personal details you provide voluntarily (e.g. name, email, phone number) when you:

    • Book a discovery call

    • Sign up for our newsletter

    • Contact us via forms or email

  • Session data, such as your IP address, browser type, device info, and pages visited, are collected through cookies or analytics tools like Google Analytics.

  • Service data from your interactions with our website or coaching services, including appointment scheduling via third-party tools like Calendly.

2. How We Use Your Information

We use your information to:

  • Deliver our coaching services

  • Respond to your inquiries or requests

  • Send occasional emails about offerings or updates (you can unsubscribe anytime)

  • Improve the performance and usability of our website

  • Comply with any legal obligations

3. How We Store and Protect Your Data

We take appropriate security measures to protect your personal data from loss, misuse, or unauthorised access. This includes using secure hosting providers and encrypted communications (HTTPS).

If you book a session or sign up via Calendly or another tool, your data may also be stored securely by that provider under their own privacy policies.

4. Third-Party Tools and Services

We may use the following trusted third-party services:

  • Calendly – to manage bookings

  • Google Analytics / Squarespace Analytics – to understand how our website is used

  • Email marketing tools (e.g. Mailchimp or ConvertKit) – to manage newsletters and subscriber communications

These providers have their own privacy practices and are GDPR-compliant.

5. Cookies

Our website uses cookies to improve your experience and track basic usage. You can control or delete cookies in your browser settings.

6. Your Rights (UK + EU Residents)

You have the right to:

  • Access or update your personal information

  • Request that we delete your data

  • Withdraw consent to receive emails or communication

  • File a complaint with the ICO (UK) if you believe your data has been mishandled

To exercise any of these rights, contact us at tim@outsidehelp.co.

7. Contact Us

If you have any questions about this policy or how we handle your data, please contact:

Outside Help
Email: tim@outsidehelp.co
Location: Manchester, UK